Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

  • Name, email address, and contact details (when you register, enroll, or contact us)
  • Payment information (processed securely via third-party payment processors—we do not store full credit card numbers)
  • Profile information (e.g., learning interests, skill level, goals)
  • User-generated content (e.g., forum posts, project submissions, feedback)

b. Automatically Collected Data

When you visit our Platform, we may automatically collect:
  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, course progress, clicks)
  • Cookies and similar tracking technologies (see Section 5)

c. Third-Party Sources

We may receive limited data from social media platforms (if you log in via a third-party service) or analytics providers, in accordance with their privacy policies.

2. How We Use Your Information

We use your information to:
  • Deliver and personalize your learning experience (e.g., recommend courses, track progress)
  • Process transactions and send order confirmations
  • Communicate with you (e.g., course updates, support responses, newsletters—opt-out available)
  • Improve our Platform, content, and customer service
  • Prevent fraud, enforce our Terms, and comply with legal obligations
  • Conduct aggregated, anonymized analytics (e.g., “70% of users complete Module 1”)
We will never sell your personal information to third parties for advertising or marketing purposes.

3. Sharing of Information

We do not share your personal data except in the following circumstances:
  • With Service Providers: Trusted partners who help us operate (e.g., payment processors like Stripe or PayPal, email platforms, cloud hosting). These providers are contractually obligated to protect your data.
  • For Legal Compliance: If required by law, subpoena, or government request.
  • In Connection with Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction (with continued privacy protections).
  • With Your Consent: For any other purpose disclosed at the time of collection.
We do not share your learning activity or personal details with instructors unless necessary for course delivery (e.g., enrollment confirmation).

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including:
  • SSL/TLS encryption for data in transit
  • Secure authentication practices
  • Regular security reviews
However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:
  • Remember your preferences and login status
  • Analyze site traffic (via Google Analytics or similar)
  • Deliver relevant content
You can manage or disable cookies through your browser settings, though some Platform features may not function properly if cookies are blocked.
We do not use third-party behavioral advertising cookies.

6. Your Rights and Choices

Depending on your location (e.g., California, EU/EEA), you may have the right to:
  • Access, correct, or delete your personal data
  • Restrict or object to certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent (where applicable)

7. Children’s Privacy

Our Platform is not intended for children under 13 years old (or 16 in certain regions). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data promptly.

8. International Data Transfers

If you are outside the United States, note that your data may be transferred to and processed in the U.S., where data protection laws may differ. By using our Platform, you consent to such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last Updated” date. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
The Story of Wood LLC
Santa Ana, California
Email:study@thestoryofwood.my